The tour operator Tez Tour, in cooperation with the insurance company Ergo, has developed a new insurance solution that allows travelers to receive compensation in cases that until now were not covered by traditional insurance conditions either in Latvia or elsewhere in the Baltics.
According to the tour operator, a new insurance solution was introduced on the 25 and 26 October flights to Egypt. As Tez Tour Latvia representatives explain, this approach is unique in the Baltic market, because until now most insurance solutions were general and did not cover specific situations that are frequently encountered in real life.
“Before introducing this solution, we conducted in-depth research, identifying non-standard problems that travelers most often face. Based on this analysis of actual data, our cooperation partner, the insurance company ERGO, developed an insurance system that directly addresses these potential risks. Such a data-driven approach has not existed in the Baltic market so far, and its introduction is a game changer – not only providing travelers with real protection, but also promoting a more responsible and accurate service offering in the travel insurance segment,” explains Gabriela Ūdre, Tez Tour Latvia communications representative.
Delayed access to the hotel room
The official hotel check-in time is usually set in the afternoon – around 2:00 p.m. or 3:00 p.m. However, in practice this process may be delayed for several objective reasons. The most common are hotel overbooking during the tourist season, when a large number of rooms are delayed in cleaning and service queues, as well as the human factor – for example, an insufficient number of staff or the training period of new employees. In some cases delays are also caused by technical problems in reservation or access systems, which prevent a room from being assigned in time or electronic keys from being activated. Meanwhile, in hotels with a high flow of tourists, additional safety and quality checks are often carried out, which extend the check-in time. Although such situations may seem like a formal delay to guests, they are often related to operational nuances that ensure cleanliness, safety and comfort for the next visitor.
Prolonged rain or unpredictable changing weather conditions
According to the tour operator’s statistics, an increasing number of travelers choose early booking options and plan their trips several months in advance, for example for the next summer season. In popular destinations such as Turkey, Greece or Egypt, the climate is usually predictable, and trips can be planned based on seasonal average weather charts. However, even with careful planning, there is a risk that the weather will be unpredictable – for example, the rainy season may drag on or be longer than usual. When the trip has already been purchased and the long-awaited holiday is approaching, such unexpected weather conditions can significantly affect the traveler’s experience. Planned activities, especially outdoor excursions, beach visits or other leisure events, may be limited or even impossible.
An unused or cancelled excursion
Excursions are an integral part of the travel experience, but in practice it often happens that a tourist is unable to attend one of them. The most common reason is not the fault of the organizers, but a deterioration in the traveler’s health or well-being – especially in popular summer destinations such as Turkey, Greece or Egypt, where high temperatures, intense sun exposure or heat stroke can cause temporary weakness, dehydration or other well-being problems. Although excursion organizers often try to adapt the program or offer alternatives in such situations, this is not always possible, especially if the activity is tied to a specific day or place. As a result, both the emotional experience and the already paid fee for the service are lost – and this situation is more common than many travelers realize, because health and climate factors are often unpredictable, even on carefully planned holidays.
Baggage damage during transfer
Most baggage-related problems – loss, delay or damage – generally fall under the responsibility of airlines. However, once the traveler has left the airport, this responsibility is transferred entirely to them. Although transfer companies usually work professionally, in practice situations may arise that cannot be fully foreseen or prevented. Travelers often report dents in suitcases, broken handles or wheels, and other mechanical damage that occurred specifically during transportation. Unlike airports, where heavy baggage is moved by automated systems, transfers are handled by people, so such situations are a human factor that can affect any traveler, regardless of experience or destination.
“The extended travel insurance risk coverage will provide Tez Tour clients with an even greater sense of security when going on trips. The insurance will cover losses in cases where the hotel does not provide a room for more than four hours after check-in, if the traveler is unable to go on a pre-paid excursion, for example due to health problems, if baggage is damaged during transfer, or if travel activities have to be postponed due to prolonged rainfall. This product operates independently and does not replace the standard travel insurance policy, and it is provided free of charge to Tez Tour clients for specific travel directions,” says Ergo travel and accident insurance product manager Vita Zukule.
Originally published at https://inc-baltics.com/turisti-nu-var-apdrosinaties-pret-lietu/
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